FAQ

Q: How do I buy a talking LabQuest?
A: To purchase a Talking Labquest, please email info@independencescience.com or call us at 866-862-9665 to reach our sales consultants.

Q:How many probes come with the TLQ2 package?
A: The Talking LabQuest 2 package includes a differential voltage sensor, a light sensor, and a temperature sensor.

Q: How many and what languages are included in the TLQ2 for translation? How much is each individual language?
A: Currently there are 6 languages available on the TLQ2. English is the default that comes on the product but you may also purchase Spanish, French, Portuguese, Italian, and German languages. Multiple languages may be installed on the Talking LabQuest at $100 per language. We are interested in expanding our language selection so let us know if you request a certain language.

Q: Does any standard keyboard work with the LabQuest 2?
A: Any standard USB keyboard works with the LabQuest as long as it has function keys with it. Unfortunately, we may not make any guarantees about which bluetooth keyboards will or will not work. We strongly suggest USB keyboards, but feel free to use your favorite high contrast or large print USB keyboard if desired.

Q: What makes a LabQuest better than just a sighted assistant?
A: The ability to collect and analyze scientific data independently spans over half of the crucial steps in the scientific method (experiment, observations, and conclusions). If a student is not able to complete these tasks independently it robs them of having an equitable educational experience. While there are some tasks where also having a sighted assistant is valuable, it is important to give the student independent access to as much of the experiment as possible.

Q: Is this battery powered or does it need time to charge?
A: The Talking LabQuest contains a rechargeable Lithium Ion battery. If you charge it overnight it will last on average for about 5 hours of continual use. The battery will verbally warn you when the battery is getting low and you may alternatively press F7 at any time to announce the current battery status. If you are close to a power port and it is safe to do so, you may also work on the LabQuest while it is plugged in.

Q: Do I have to buy all sensors individually or is there a package?
A: The Talking LabQuest 2 package includes a differential voltage sensor, a light sensor, and a temperature sensor. We are currently working on adding additional sensor packages for those who already have a Talking LabQuest.

Q: Is there a warranty?
A: All warranty information is covered by our partners at Vernier under the Five-Year Limited Warranty. You may view further policy information here:
https://www.vernier.com/terms-and-conditions/warranty-policy/

Q: How often is the LabQuest updated?
A: We begin working on fixes to any bugs or issues encountered as soon as they are reported. Certain issues may take longer to resolve but we are working diligently to make sure your usage of our products is easy and efficient. It is very important to only update your system if instructed by Independence Science as updates from Vernier may cause loss of speech. If you encounter any issues, please don’t hesitate to let us know at support@independencescience.com

Q: Can my students send me their data?
A: Yes! You have several options for this. You may
1) Have your student email you the document directly using wifi (note this does not work under certain email security settings)
2) Save the document onto a flashdrive and have the student either turn in the flash drive or send the file off of a computer or
3) have every labquest in your class display data on a big screen using the teacher view

Q: What are the main features of LabQuest?
A: Our SciVoice Talking LabQuest 2 and Logger Pro work great for anyone in the STEM fields. With over 75 sensors, six languages, graph sonification, data analysis tools, an accessible periodic table, high contrast mode and more, our products can fit all your laboratory needs. 

Q: What are the main features of Logger Pro?
A: Logger Pro can collect, sonify, and interpolate data from a PC using the Go!Link sensor.

Q: Which product is best for me?
A: The Talking LabQuest 2 is great for portability, laboratory, and field work. Additionally, if you have or are an English as an Additional Language Learner and are wanting to use one of the language packs this option is for you. If you feel safe with having a laptop close to your experiment such as with a motion detection experiment using frictionless carts, then this is the option for you. Still unsure? Our team is always happy to help you figure out the best setup for you!

Q: What fields of science does this work in?
A: Our products will work with Chemistry, Physics, Earth Sciences, Environmental Sciences, Biology, and more. 

Q: What age groups does this product work with?
A: Students from 5th grade and up are usually able to use the Talking LabQuest independently. Students younger than 5th grade may be able to use it with proper assistance and supervision. Many professionals have used our product as well in their professional careers and research.

Q: In what environments can I use my LabQuest?
A: The Talking LabQuest 2 is a very portable product that may be used both inside and outside. While the product may not be submerged underwater it can easily be used for field work with extended cables near bodies of water or in a light rain without fear of damage.

Q: Is this product shock/water resistant?
A: The Talking LabQuest 2 is a very durable product. It is meant to be used with students and can withstand the minor bumps, low drops, and small spills that may happen in daily use. Please keep in mind that it is a piece of technology so do not submerge under water, drop from tall heights, or any other activity that may damage the computerized parts or potentially cause harm to the user.

Q: Where can I read past Newsletters?
A: We are working on a page of past newsletter archives which will be available soon.

Q: How do I ask for more information?
A: You may contact any of our team members or email info@independencescience.com

Q: How do I get a consultation and what is included?
A: Fill out the consultation form found here:
https://independencescience.com/consultation-services/
Our teams can train the students, faculty, and staff on a variety of STEM subjects and product usage. We will contact you and design a custom consultation to get you the best experience and price possible.

Q: Do you do conference seminars?
A: Yes! You may request professional speakers and exhibitors for your conference by filling out our consultation form: https://independencescience.com/consultation-services/