Frequently Asked Questions

Q: How do I buy a Sci-Voice™ Talking LabQuest 2?

A: To purchase a Sci-Voice™ Talking LabQuest, please email info@independencescience.com or call us at 866-862-9665 to reach our sales consultants.

Q: What are the main features of Sci-Voice™ Talking LabQuest 2?

A: Our Sci-Voice™ Talking LabQuest 2 work great for anyone in the STEM fields. With over 75 sensors, six languages, graph sonification, data analysis tools, an accessible periodic table, high contrast mode and more, our products can fit all your laboratory needs. You may also interface the Sci-Voice™ Talking LabQuest with the computer and use it to connect sensors to Sci-Voice™ Talking Logger Pro. This allows you to use the best of the features on both products and promotes data sharing.

Q: What sensors are included with the Sci-Voice™ Talking LabQuest 2 package? Do I purchase additional sensors individually or do you offer a package? 

A: The Sci-Voice™ Talking LabQuest 2 package includes a differential voltage sensor, a current sensor, and a stainless steel temperature sensor. You may buy other sensors individually or subject-specific sensor packages. We are currently working on adding additional sensor packages for those who already have a Sci-Voice™ Talking LabQuest. To inquire about subject-specific sensor packages, contact any of our sales team or email info@independencescience.com.

Q: In what environments can I use my Sci-Voice™ Talking LabQuest 2?

A: The Sci-Voice™ Talking LabQuest 2 is a very portable product that may be used both inside and outside. While the product may not be submerged underwater it can easily be used for field work with extended cables near bodies of water or in a light rain without fear of damage.

Q: Is this product shock/water resistant?

A: The Sci-Voice™ Talking LabQuest 2 is a very durable product. It is meant to be used with students and can withstand the minor bumps, low drops, and small spills that may happen in daily use. Please keep in mind that it is a piece of technology so do not submerge under water, drop from tall heights, or any other activity that may damage the computerized parts or potentially cause harm to the user.

Q: What languages are available in the Sci-Voice™ Talking LabQuest 2 for translation? How much is each individual language?

A: Currently there are 6 languages available on the TLQ2. English is the default that comes on the product but you may also purchase Spanish, French, Portuguese, Italian, and German languages. Multiple languages may be installed on the Sci-Voice™ Talking LabQuest. For pricing information, please contact any of our sales team or email info@independencescience.com. We are interested in expanding our language selection, so let us know if you require a certain language.

Q: Does any standard keyboard work with the Sci-Voice™ Talking LabQuest 2?

A: Most standard USB keyboards works with the Sci-Voice™ Talking LabQuest as long as it has function keys. We strongly suggest USB keyboards. Feel free to use your favorite high contrast or large print USB keyboard if desired. Not all bluetooth keyboards are compatible with the Sci-Voice™ Talking LabQuest.

Q: Is this battery powered or does it need time to charge?

A: The Sci-Voice™ Talking LabQuest contains a rechargeable Lithium Ion battery. If you charge it overnight it will last on average for about 5 hours of continual use. The battery will verbally warn you when the battery is getting low and you may alternatively press F7 at any time to announce the current battery status. If you are close to a power port and it is safe to do so, you may also work on the Sci-Voice™ Talking LabQuest while it is plugged in.

Q: How do I access the user guide on my Sci-Voice Talking LabQuest?

A: You can access the user guide by pressing the shift plus F1 keystroke on the Sci-Voice™Talking LabQues t2 version 3 once it is powered on for more information. It is also available under resources on the Independence Science website.

Q: What makes a Sci-Voice™ Talking LabQuest better than just a sighted assistant?

A: The ability to collect and analyze scientific data independently spans over half of the crucial steps in the scientific method (experiment, observations, and conclusions). If a student is not able to complete these tasks independently it marginalizes them from having an equitable educational experience. While there are some tasks where also having a sighted assistant is valuable, it is important to give the student independent access to as much of the experiment as possible.

Q: Is there a warranty?

A: All warranty information is covered by our partners at Vernier Software & Technology.(US domestic customers only) International Sales, international dealers provide warranty support under the Five-Year Limited Warranty. You may view further policy information here:
https://www.vernier.com/terms-and-conditions/warranty-policy/

Q: Can my students send me their data?

A: Yes! You have several options for this. You may
1) Have your student email you the document directly using wifi (note this does not work under certain email security settings)
2) Save the document onto a flash drive and have the student either turn in the flash drive or send the file off of a computer or
3) have every Sci-Voice™ Talking Labquest in your class display data on a big screen using the teacher view

Q: What are the main features of Sci-Voice™ Talking Logger Pro?

A: Sci-Voice™ Talking Logger Pro can collect, sonify, and interpolate data from a PC using the Go!Link sensor.

Q: Which product is best for me?

A: The Sci-Voice™ Talking LabQuest 2 is great for portability, laboratory, and field work. Additionally, if you have or are an English as an Additional Language Learner and are wanting to use one of the language packs this option is for you. If you feel safe with having a laptop close to your experiment such as with a motion detection experiment using frictionless carts, then this is the option for you. You may also interface the Sci-Voice™ Talking LabQuest with the computer and use it to connect sensors to Sci-Voice™ Talking Logger Pro. This allows you to use the best of the features on both products and promotes data sharing. Still unsure? Our team is always happy to help you figure out the best setup for you!

Q: What fields of science does this work in?

A: Our products will work with Chemistry, Physics, Earth Sciences, Environmental Sciences, Biology, and more.

Q: What age groups does this product work with?

A: Students from 5th grade and up are usually able to use the Sci-Voice™ Talking LabQuest independently. Students younger than 5th grade may be able to use it with proper assistance and supervision. Many professionals have used our product as well in their professional careers and research.

Q: Where can I read past Newsletters?

A: past newsletters may be read here: https://independencescience.com/newsletters/

Q: How do I ask for more information?

A: You may contact any of our team members or email info@independencescience.com

Q: How do I get a consultation and what is included?

A: Fill out the consultation form found here:
https://independencescience.com/consultation-services/
Our teams can train the students, faculty, and staff on a variety of STEM subjects and product usage. We will contact you and design a custom consultation to get you the best experience and price possible

Q: How can I book you for a conference seminar?

A: You may request professional speakers and exhibitors for your conference by filling out our consultation form: https://independencescience.com/consultation-services/[